Get in touch with Lumo Loans
If you'd like to check the status of an enquiry, ask about your data, or just have a question about how we work, we're happy to help.
hello@lumoloans.co.za
We aim to respond within one business day.
Message us on WhatsApp
Weekdays 08:00 – 17:00 SAST.
What we can help with
- Questions about how the enquiry process works
- Requests to update or delete your personal information (POPIA)
- Withdrawing consent for us to share your enquiry further
- Anything you'd like to flag or give feedback on
What we can't help with
We can't approve, decline, or price a loan for you — those decisions are made by the credit provider you're matched with. If you've been contacted by a matched provider and have a question about their offer, please raise it with them directly.
Ready to see your options?
Answer a few quick questions and we'll show which of our registered credit providers may be a fit. It takes about two minutes and won't affect your credit score.
Lumo Loans is a loan enquiry and referral service. We are not a credit provider. Any loan is subject to the credit provider's own criteria and affordability assessment, in line with the National Credit Act.