What happens after you submit a loan enquiry
A walk-through of everything that happens after you send Lumo Loans your enquiry: matching, contact, verification, agreement, and payout.
By Lumo Loans editorial team · Updated 20 July 2026 · 5 min read
Step 1: We match your profile
Within seconds of your submission, we compare your answers to the criteria of the registered credit providers on our panel.
Step 2: You get a reference number
You'll see a confirmation screen with a unique reference. Keep it for your records — if you ever need to contact us about your enquiry, that's the number we'll ask for.
Step 3: A matched provider contacts you
If there's a match, a real person from the credit provider calls or WhatsApps the number you gave us. If nobody matches, nobody will contact you.
Step 4: Formal application and assessment
The provider requests your documents, runs their credit and affordability checks, and either approves, declines, or offers you a different amount.
Step 5: Agreement and payout
If you accept the offer, you sign a credit agreement, DebiCheck confirms your debit order, and the funds are paid into your bank account.
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Ready to see your options?
Answer a few quick questions and we'll show which of our registered credit providers may be a fit. It takes about two minutes and won't affect your credit score.
Lumo Loans is a loan enquiry and referral service. We are not a credit provider. Any loan is subject to the credit provider's own criteria and affordability assessment, in line with the National Credit Act.